Content-first design: creating clarity in complex services
The hardest part of designing complex services is finding shared clarity about what we’re really building and why.
In this course, you’ll learn how a content-first approach helps create that clarity from the start by aligning people around purpose, structure, and content.
Using proven frameworks and practical methods, you’ll see how content decisions shape experience, strengthen collaboration, and lead to smarter, faster, and more meaningful results as technology reshapes how we work and communicate.
Who is the course for
This course is for people who shape digital products, services, or experiences. It is especially relevant for UX, content and service designers, but also valuable for communication and marketing professionals working close to design or CX. It is designed for those who deal with complexity and alignment challenges and want to understand how content-first thinking improves collaboration, clarity, and outcomes.
Impact on Your Work
- Learn to apply content-first design to bring clarity and intent to complex design challenges
- Gain practical methods for making earlier, more confident design and content decisions that improve collaboration and outcomes
- Design clearer, more coherent experiences that deliver real user and business impact in an AI-augmented world
Course teacher
Jonas Simola
A lead designer connecting content, design and strategy to shape digital experiences that align business goals and user needs. Starting in content design and copywriting and later expanding into UX and service design, he has developed a holistic content-first approach that bridges strategy and execution, helping organisations focus on meaningful, measurable impact. His experience spans local and global clients across diverse industries.
LinkedInRegister
Early Bird
Normal
Want to hear more about this course?
